Terms of service
These Terms govern your use of the Kitty Sphere website and purchases made through our store.
Please read them carefully.
Nothing in these Terms limits any mandatory consumer rights that apply to you.
OVERVIEW
This website is operated by Kitty Sphere.
Throughout the site, the terms “we”, “us” and “our” refer to Kitty Sphere.
By visiting our website and/or purchasing products from us, you agree to these Terms of Service together with the policies referenced on our website, including our Refund Policy, Shipping Policy and Privacy Policy.
These Terms apply to visitors, customers and any other users of the Website or Services.
Please read these Terms carefully before using the Website or placing an order. If you do not agree to them, you should not use the Website or Services.
If you are a consumer, your mandatory statutory rights are not affected by these Terms.
We may update these Terms from time to time. Material changes will be notified where required by law and will not remove rights that have already arisen under an accepted order.
SECTION 1 — ONLINE STORE TERMS AND CONDITIONS
By using the Website, you confirm that you are legally capable of entering into a contract.
If a minor uses the Website through a device or account you control, you are responsible for ensuring that such use is lawful and appropriately supervised.
You may not:
- Use our products, Website or Services for any illegal or unauthorised purpose
- Violate laws applicable to your use of the Website or Services, including intellectual property laws
- Transmit viruses, malware or other code designed to damage or disrupt the Website or Services
We may restrict access where reasonably necessary to protect the Website, other users or our legal rights.
SECTION 2 — GENERAL TERMS AND CONDITIONS
We may refuse, suspend or limit access to the Services where reasonably necessary, including in cases of suspected fraud, misuse, security concerns, legal or regulatory requirements, or a material breach of these Terms.
Content other than payment-card information may be transmitted across different networks as part of normal internet operation.
Payment-card information is processed through secure payment systems and is encrypted during transmission where applicable.
You may not reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission, except as permitted by law.
SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We take reasonable care to keep information on the Website accurate and current.
General information may occasionally contain errors or become outdated and should not override the specific description, price or terms shown for a product at the time you place an order.
We may update Website content from time to time.
If an error affects an order you have placed, we will contact you and deal with the order in accordance with applicable law.
SECTION 4 — CHANGES TO SERVICES AND PRICES
Prices and promotions may change before an order is placed.
The total price payable to us, including applicable taxes and any delivery charges, will be shown before you submit your order.
Changes to prices or Services will not affect an order that we have already accepted, except where permitted by law.
Conclusion of the contract: Product listings are invitations to purchase. By using the final payment/order button, you make an offer to buy.
A contract is formed when we send confirmation that we have accepted your order.
If we cannot accept an order after taking payment, we will refund the amount paid.
Consumer rights: Nothing in these Terms affects your statutory rights.
Where UK consumer law applies, goods must be:
- As described
- Of satisfactory quality
- Fit for purpose
SECTION 5 — PRODUCTS OR SERVICES
Certain products may be available only online or in limited quantities.
Returns, exchanges and cancellations are handled in accordance with our Refund Policy and your statutory rights.
Delivery estimates, shipping arrangements and any delivery charges are set out in our Shipping Policy.
Unless a different delivery period is agreed, we aim to deliver without undue delay and within 30 days of accepting the order.
Risk of loss or damage remains with us until the goods are delivered into your physical possession, or to a person you identify to receive them, except where applicable law provides otherwise.
We make reasonable efforts to display product colours and appearance accurately, but small differences may occur because of screen settings, lighting or manufacturing tolerances.
This does not affect your right to receive goods that conform to the contract.
We may limit the sale of products to particular persons, geographic areas or jurisdictions where reasonably necessary or legally required.
Any offer for a product or service is void where prohibited by law.
SECTION 6 — ACCURACY OF BILLING AND ACCOUNT INFORMATION
We may refuse or cancel an order for legitimate reasons, including:
- Lack of stock
- An obvious pricing or description error
- Suspected fraud
- Payment failure
- Legal restrictions
If we cancel an order after taking payment, we will refund the amount paid.
We will try to notify you using the contact details supplied with the order.
You agree to provide current, complete and accurate purchase and account information and to keep your contact details up to date so that we can process your order and contact you when necessary.
SECTION 7 — OPTIONAL THIRD-PARTY TOOLS
We may provide access to third-party tools that we do not control.
Such tools are provided subject to the third party's own terms.
Nothing in this section excludes rights or remedies that cannot legally be excluded.
Your use of optional third-party tools is subject to the relevant provider's terms and privacy practices.
Please review those terms before using the tool.
SECTION 8 — THIRD-PARTY LINKS
The Website may contain links to third-party websites or services that are not operated by Kitty Sphere.
Those links are provided for convenience and do not necessarily constitute an endorsement.
We are not responsible for the content or practices of third-party websites, except to the extent that applicable law makes us responsible.
Any purchase made directly from a third party is subject to that third party's terms.
SECTION 9 — COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you submit reviews, suggestions or other feedback, you grant us a non-exclusive, worldwide, royalty-free licence to use that material for operating, improving and promoting Kitty Sphere, to the extent permitted by law.
We are not required to:
- Keep unsolicited feedback confidential unless the law or a separate agreement requires otherwise
- Pay compensation for unsolicited feedback unless agreed in advance
- Respond to every item of feedback
Your comments must not infringe any third-party rights, including copyright, trademark, privacy or other legal rights.
Comments must not contain unlawful, abusive or malicious content.
You are responsible for the accuracy of comments you submit.
SECTION 10 — PERSONAL INFORMATION
Personal information submitted through the Store is handled in accordance with our Privacy Policy.
Please review that policy for information about how data is collected, used, shared and protected.
SECTION 11 — ERRORS, INACCURACIES AND OMISSIONS
The Website may occasionally contain typographical errors, inaccuracies or omissions relating to:
- Product descriptions
- Pricing
- Promotions
- Delivery charges
- Transit times
- Availability
We may correct errors and update information.
If a material error affects an order you have already placed, we will contact you and provide any remedies required by law.
SECTION 12 — PROHIBITED USES
You are prohibited from using the Website or its Content for:
- Any illegal or unauthorised purpose
- Encouraging or participating in unlawful activity
- Violating applicable laws, regulations or rules
- Infringing our intellectual property rights or those of third parties
- Harassing, abusing, insulting, defaming or discriminating against others
- Submitting false or misleading information
- Uploading or transmitting viruses or malicious code
- Collecting or tracking the personal information of others
- Interfering with or circumventing security features of the Service
We may suspend or terminate access to the Website for serious or repeated prohibited use, subject to applicable law.
SECTION 13 — DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee that the Website will always be available, uninterrupted or error-free, although we use reasonable care in operating it.
Information provided for general purposes does not replace product-specific information or your statutory rights.
Nothing in these Terms excludes or limits any rights or remedies that cannot lawfully be excluded or limited, including rights relating to goods that are:
- Faulty
- Unsafe
- Misdescribed
- Not of satisfactory quality
- Not fit for purpose
We do not exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
To the fullest extent permitted by law, we are not liable for losses that were not reasonably foreseeable when the contract was made, or for business losses where you purchase as a consumer for private or household use.
SECTION 14 — INDEMNIFICATION
To the extent permitted by law, you are responsible for losses we reasonably incur as a direct result of your unlawful use of the Website or a material breach of these Terms.
This section does not require a consumer to indemnify us for losses caused by our own breach, negligence or failure to comply with the law.
SECTION 15 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by law.
The unenforceable portion shall be deemed severable from these Terms without affecting the validity and enforceability of the remaining provisions.
SECTION 16 — TERMINATION
Rights and obligations that by their nature are intended to continue after termination will remain in effect.
Ending access to the Website does not affect rights or liabilities that arose before termination.
We may suspend or terminate access if you materially breach these Terms, misuse the Website, create a security risk, or where required by law.
Any amounts properly due before termination remain payable.
SECTION 17 — ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
These Terms, together with the policies and information incorporated by reference, govern your use of the Website and Services.
Nothing in this clause excludes statements or rights that cannot legally be excluded, including mandatory consumer protections.
SECTION 18 — GOVERNING LAW
These Terms are governed by the laws applicable to the trader operating Kitty Sphere.
If you are a consumer in the United Kingdom, nothing in these Terms deprives you of any mandatory rights or protections available under applicable UK consumer law.
Any dispute may be brought before any court that has jurisdiction under applicable law. Kitty_Sphere_Terms_of_Service_UK.pdfPDF
SECTION 19 — CHANGES TO THE TERMS OF SERVICE
You may review the current version of these Terms on this page.
We may update them from time to time for legal, regulatory, security or operational reasons.
Where required by law, we will give appropriate notice of material changes.
Changes will apply prospectively and will not remove rights that have already arisen under an accepted order.
SECTION 20 — CONTACT INFORMATION
Questions about these Terms of Service should be sent to: